What's next?
First things first, we’re really sorry this happened! That said, an apology is never a substitute for good service. In the rare cases you receive dead bugs in your shipments, here’s what we do:
- Issue a credit to your account for the mishap as soon as possible. This credit will compensate you for whatever didn’t make it.
- Ensure your next delivery arrive as soon as possible so you aren’t without bugs for too long.
- Ask our team to pack your next orders with extra care so this doesn’t happen agin. Rest assured whatever info you share with us we take very seriously. Quality and consistency are the core of what we do at HerpCare.
Why does this happen?
Well… shipping insects can be hard. There’s cold and hot weather, rough handling, and of course just bad luck. Our team works here works hard to ensure shipping goes smoothly, but it’s hard to be perfect! We appreciate your patience and understanding.
Let us make things right
Let us know what happened with the form below. Someone from our team will get things started ASAP. We’ll be sure to follow up with you via email to let you know things are being take care of.