Welcome to ReptiBites.com, operated by Jackson Young LLC (“we,” “us,” or “our”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing our website or using our services, you agree to this Privacy Policy. If you do not agree with the terms of this policy, please do not access the website or use our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you register on the website, place an order, subscribe to a newsletter, or engage in other activities. This information may include:

• Contact Information: Name, email address, mailing address, phone number.
• Account Information: Username, password, purchase history.
• Payment Information: Credit card details and billing address (processed by secure payment gateways).

Automatically Collected Information

When you visit our website, we may collect information automatically through cookies, web beacons, and other technologies:

• Usage Data: IP address, browser type, operating system, pages visited, time and date of visit.
• Device Information: Device type, unique device identifiers.

2. How We Use Your Information

We use the collected information for various purposes, including:

• Order Processing: To process and fulfill your orders, including subscriptions.
• Account Management: To create and manage your account.
• Customer Support: To respond to your inquiries and provide customer service.
• Communication: To send you emails and SMS messages regarding order updates, account activities, and service-related announcements.
• Marketing and Promotions:
  • Email Marketing: To send promotional emails if you have opted in.
  • SMS Marketing: To send promotional text messages with your consent.
• Improvement of Services: To analyze usage and improve our website and services.
• Legal Obligations: To comply with applicable laws and regulations.

3. Email Communications

• Order Notifications: By creating an account or making a purchase, you consent to receive transactional emails related to your orders, such as confirmations, shipping notifications, and updates.
• Marketing Emails:
  • Opt-In: We will send you promotional emails only if you have expressly opted in.
  • Opt-Out: You may unsubscribe from marketing emails at any time by clicking the “Unsubscribe” link in the email or by contacting us at support@reptibites.com.

4. SMS Communications

Consent to Receive SMS Messages

By providing your mobile phone number and opting in, you consent to receive text messages (SMS) from us for:

• Order Updates: Notifications about your orders, such as confirmations and shipping details.
• Marketing Messages: Limited promotional messages designed to enhance your use of our services.

TCPA Compliance

• Message Frequency: Message frequency may vary based on your interactions.
• Message and Data Rates: Standard message and data rates may apply as per your mobile carrier’s plan.
• No Purchase Condition: Consent to receive marketing text messages is not required as a condition of purchasing goods or services.

Opt-Out and Help

• Opt-Out: You may opt-out of receiving SMS messages at any time by replying “STOP” to any message.
• Help: For assistance, reply “HELP” to any message or contact us at support@reptibites.com.

5. Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Types of Cookies Used

• Essential Cookies: Necessary for website functionality.
• Analytics Cookies: Help us understand how users interact with our website.
• Advertising Cookies: Used to deliver relevant advertisements.

6. Disclosure of Your Information

We may share your information in the following situations:

• Service Providers: With third-party vendors who perform services on our behalf, such as payment processing and shipping.
• Legal Requirements: To comply with legal obligations, court orders, or to protect our rights.
• Business Transfers: In connection with a merger, sale, or transfer of assets.

We do not sell your personal information to third parties.

7. Data Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

8. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13.

9. Your Rights and Choices

• Access and Correction: You may access, correct, or update your personal information by logging into your account.
• Deletion: You may request deletion of your personal information by contacting us at support@reptibites.com. We will comply unless we have a legal obligation to retain certain information.
• Marketing Preferences: You may opt-out of marketing communications as described in Sections 3 and 4.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of such sites. We encourage you to review their privacy policies.

11. International Data Transfers

If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States.

12. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be effective immediately upon posting. Your continued use of the website constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

• Email: support@reptibites.com