Welcome to ReptiBites.com, operated by Jackson Young LLC (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) outline the rules and regulations for the use of the ReptiBites website and services, located at www.ReptiBites.com. By accessing or using our website and services, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing our website or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, please discontinue use of our website and services immediately.

2. Changes to Terms

We reserve the right to modify or replace these Terms at any time without prior notice. Any changes will be effective immediately upon posting on this page. Your continued use of the website after any such changes constitutes your acceptance of the new Terms.

3. User Accounts

• Account Creation: To access certain features, you may be required to create an account. You agree to provide accurate and complete information during registration and to keep your account information updated.
• Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4. Subscription Services

• Recurring Payments: By subscribing to our services, you authorize us to charge your credit card or other payment methods on a recurring basis according to the agreed-upon subscription plan.
• Permission to Charge: You grant us permission to charge your payment method for all fees incurred under your account.

5. Billing and Payment

• Payment Information: All payments must be made via valid credit card or other payment methods accepted by us.
• Payment Timing: Subscription fees will be charged on the agreed-upon timeline (e.g., monthly, quarterly).
• Failed Payments: If a payment is declined, we may attempt to reprocess the charge. If payment continues to fail, we may suspend or terminate your subscription.

6. Cancellation and Refund Policy

• Cancellation: You may cancel your subscription at any time by accessing your account settings or by contacting our support team at support@reptibites.com.
• Cancellation Timing: If you cancel before the next shipment’s departure date but after the payment date, we cannot guarantee a full refund due to the perishable nature of our goods.
• Refunds: We do not offer refunds for delivered orders. However, if insects arrive dead, we may, at our discretion, ship a replacement as soon as possible.
• Refund Requests: To request a refund, email us at support@reptibites.com with your order number and reason. We will review your request and, if approved, process the refund within 3 business days. Refund credits may take additional time depending on your bank or credit card company.

7. Chargebacks

• Disputes: If you dispute any charge on your account, please contact us immediately at support@reptibites.com. Unauthorized chargebacks may result in the suspension or termination of your account.

8. User Conduct

You agree not to use the website for any unlawful purpose or any purpose prohibited under this clause. You agree not to:

• Harass, abuse, or threaten others.
• Interfere with the operation of the website.
• Attempt unauthorized access to any part of the website or connected networks.

9. Intellectual Property Rights

Unless otherwise stated, Jackson Young LLC owns all intellectual property rights in the website and its content. You are granted a limited license only for purposes of viewing the material on this website.

10. Communications and SMS Messaging

• Email Communications: By creating an account, you agree to receive basic order notifications and communications related to your purchases, regardless of your marketing opt-in status.
• SMS Communications: With your consent, we may send you text messages (SMS) for order updates and limited marketing purposes designed to enhance your use of our services.
  • TCPA Compliance: By providing your phone number, you agree to receive text messages from us. Message and data rates may apply. Consent to receive marketing text messages is not required as a condition of purchase.
  • Opt-Out: You may opt-out of receiving text messages at any time by replying “STOP” to any message.

11. Disclaimer of Warranties

The website and its content are provided “as is” without any warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

12. Limitation of Liability

Under no circumstances shall Jackson Young LLC or ReptiBites.com be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the website or services.

13. Indemnification

You agree to indemnify, defend, and hold harmless Jackson Young LLC, its officers, directors, employees, agents, licensors, and suppliers from and against all claims, losses, liabilities, expenses, damages, and costs, including reasonable attorneys’ fees, arising from your use or misuse of the website or services.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law principles.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remainder of the Terms will remain in full force and effect.

16. Entire Agreement

These Terms constitute the entire agreement between you and Jackson Young LLC regarding your use of the website and services.

17. Contact Information

If you have any questions about these Terms, please contact us at:

• Email: support@reptibites.com