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Winter Shipping Policy

Shipping bugs in the cold can be tricky. Let’s talk about how we make sure things go smoothly. 

What we'll cover

What's your weather like?

Nightly Lows Above 32°F

Our standard live arrival guarantee applies! If you find any issues, contact our support team. 

Nightly Lows Below 32°F

To qualify for our standard live arrival guarantee you must include a heat pack on your order. This can be added at checkout, with the help of our support team, or via your account dashboard. 

Nightly Lows Below 15°F

Our standard live arrival guarantee does not apply. Orders can be placed and shipped at your own risk. Our support team will still be available to help if we can!

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SOURCE NAME

Explanation of how we used the source. This source provides clear guidance on the importance of diet diversity. It should also include a bit about the source. Mark Mitchell is a well known researcher and has published 200 book chapters.